Easy communication – Your point of contact (POC)partner for the electronic data exchange

You want to send us electronic data? No problem. We leave nothing to chance with the EDIFACT-data exchange and data encryption. The SWK communication data sheet will let you know about your POC and the options of GPKE, GeLi Gas and WiM data transmission.

Electronic data exchange

How to contact us

Our locations

Call us!

  • SWK Customer Service Center
    Mo. - Fr. from 8:00 am until 5:00 pm
    Please call (0631) 8001-1200
  • SWK CityServiceCenter
    Mo. - Mi. from 8:30 am until 4:00 pm
    Do. from 8:30 am until 6:00 pm
    Fr. from 8:30 am until 4:00 pm
    Please call (0631) 8001-1200
  • Energy Consulting Center
    Mo. - Fr. from 8:00 am until 4:00 pm
    Appointments outside of business hours are possible
    Please call (0631) 8001-2430

Write to us!

Service disruption reports

Notify us of disruptions in your power, gas, water or district heating supply.
Around the clock - throughout the year.

  • Emergency service:
    Disruption: (0631) 8001-4444
    Emergency service: (0800) 8958958 (toll-free)
  • Smell of gas:
    Disruption: (0631) 8001-2222
    Emergency service: (0800) 8456789 (toll-free)