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SEPA – Consistency for European Payment Transactions

Europe is growing together more and more – so does the payment transaction system.
Per European Law (EU regulation §260/2012), effective 1 Feb 2014, a Europe wide consistent payment system, the “Single Euro Payments Area” (SEPA) will be used. Goal of this SEPA is to implement standards for credit transfers, direct debits and card payments in the Euro currency. For a total of 32 European countries, the payment transaction system will get harmonized. Current national credit transfers and “Direct Debit Authorizations” will be replaced by “SEPA Credit Transfers” and by “SEPA Direct Debits”.

These are the main changes (PDF, 8 KB)

You´ll find the needed form in the section called “SWK Form Center”, the name of the form is “SEPA Direct Debit Mandate”.

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To make sure that you will always reach your destination on time, we will inform you about the current schedule changes in the local public transport service.

Do you have questions regarding your invoice? Our interactive sample invoice will help you to understand your annual consumption statement.

Be careful with dubious telephone calls and doorstep sales in power and gas! With our Flyer "Vorsicht bei Haustürgeschäften" [Careful with doorstep sales] (PDF, 624 KB) you will know what to look out for.

If you have questions, please contact our SWK Customer Service-Center. Our staff will be happy to assist you during our business hours, Monday through Friday, from 8:00 am until 5:00 pm.

SWK Stadtwerke Kaiserslautern Versorgungs-AG 
Bismarckstraße 14 
67655 Kaiserslautern 

Tel.: (0631) 8001-1200
Fax: (0631) 8001-1000

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  • SWK Customer Service Center
    Mo. - Fr. from 8:00 am until 5:00 pm
    Please call (0631) 8001-1200
  • SWK CityServiceCenter
    Mo. - Mi. from 8:30 am until 4:00 pm
    Do. from 8:30 am until 6:00 pm
    Fr. from 8:30 am until 4:00 pm
    Please call (0631) 8001-1200
  • Energy Consulting Center
    Mo. - Fr. from 8:00 am until 4:00 pm
    Appointments outside of business hours are possible
    Please call (0631) 8001-2430

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  • Emergency service:
    Disruption: (0631) 8001-4444
    Emergency service: (0800) 8958958 (toll-free)
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    Emergency service: (0800) 8456789 (toll-free)