Extra advantages for our special price Regional customers

One-time payment arrangements and favorable price: with the natural gas special price “Regional” we are offering our private and business customers two additional beneficial options:

1. Annual payment – a one-time debit for the entire year

Instead of monthly statements, you will only make one payment for the entire year with the end-of-year statement. To thank you for the prepayment, we will give you a discount of 0.30 cent per kWh (incl. VAT) on your natural gas consumption price

We can provide you with additional help:

SWK Customer Service Center
Bismarckstr. 14
67655 Kaiserslautern
Mo. - Fr. from 8:00 am until 5:00 pm
Call us (0631) 8001-1200
Email: customerservice@swk-kl.de

Extra advantages

How to contact us

Our locations

Call us!

  • SWK Customer Service Center
    Mo. - Fr. from 8:00 am until 5:00 pm
    Please call (0631) 8001-1200
  • SWK CityServiceCenter
    Mo. - Mi. from 8:30 am until 4:00 pm
    Do. from 8:30 am until 6:00 pm
    Fr. from 8:30 am until 4:00 pm
    Please call (0631) 8001-1200
  • Energy Consulting Center
    Mo. - Fr. from 8:00 am until 4:00 pm
    Appointments outside of business hours are possible
    Please call (0631) 8001-2430

Write to us!

Service disruption reports

Notify us of disruptions in your power, gas, water or district heating supply.
Around the clock - throughout the year.

  • Emergency service:
    Disruption: (0631) 8001-4444
    Emergency service: (0800) 8958958 (toll-free)
  • Smell of gas:
    Disruption: (0631) 8001-2222
    Emergency service: (0800) 8456789 (toll-free)