“Energy” - You have got to experience this

Here for you, around the clock. We supply energy to more than 40,000 households daily. Would you like to know how that works? Why don't you book a tour with us? You will find out everything there is to know about energy, water, and transportation:

  • How does a heating and power station work?
  • How do gasworks work?
  • What is a natural gas filling station?
  • Which spring does our water come from? 
  • How does electricity get into my house?
  • Does an articulated bus make music?
  • How does a bus operate? 

Join us on the discovery tour - excitement is guaranteed!

Number of participants: 10 bis 30 persons
Great for school classes!

  • Duration: two hours 
  • Dates: by appointment
  • Participation is free

Your contact

Ana Hörhammer-Luis
Tel.: (0631) 8001-3121

Guided tours

How to contact us

Our locations

Call us!

  • SWK Customer Service Center
    Mo. - Fr. from 8:00 am until 5:00 pm
    Please call (0631) 8001-1200
  • SWK CityServiceCenter
    Mo. - Mi. from 8:30 am until 4:00 pm
    Do. from 8:30 am until 6:00 pm
    Fr. from 8:30 am until 4:00 pm
    Please call (0631) 8001-1200
  • Energy Consulting Center
    Mo. - Fr. from 8:00 am until 4:00 pm
    Appointments outside of business hours are possible
    Please call (0631) 8001-2430

Write to us!

Service disruption reports

Notify us of disruptions in your power, gas, water or district heating supply.
Around the clock - throughout the year.

  • Emergency service:
    Disruption: (0631) 8001-4444
    Emergency service: (0800) 8958958 (toll-free)
  • Smell of gas:
    Disruption: (0631) 8001-2222
    Emergency service: (0800) 8456789 (toll-free)