Save Euros and dollars by participating in the
Utility Tax Avoidance Program (UTAP)

SWK Stadtwerke Kaiserslautern honors the UTAP. This is a great way to save money on your energy bill.

In Germany, electricity and natural gas are taxed with 19% tax, water is considered a food and therefore only taxed with a 7% tax. Unless you enroll in the UTAP, your energy suppliers must automatically add these taxes to your utility bill.

Registration for Utility Tax Avoidance Program (UTAP) saves taxes and is open to all military and authorized members of the U.S. Forces who live off-base. There is a one-time service fee charged by your VAT office upon registration.

For more Information please contact your Value Added Tax (VAT) office:

86th FSS, Ramstein Air Base, Bldg 2118

DSN:480-5309, CIV:06371-47-5309

USAG-RP, Pulaski Barracks, Bldg 2925, Wing C

DSN:493-1780, CIV:0631-3406-1780

UTAP order form

In order to participate in the UTAP, it is required that the UTAP Office signs the order form for your utilities. You can download and complete the order form here:

UTAP order form for Electricity, Natural Gas, District Heat, Water Supply (PDF, 703 KB)

The meter number and meter reading for each type of service is important for correct billing.

Payments made easy

Participation in the UTAP program goes along with a SEPA direct debit mandate. Set payments are due every month. Payments are usually based on house size, previous customer usage and number of occupants. You can download and complete the SEPA authorization here:

Both documents along with the UTAP certificate may be submitted electronically or by visiting our:

SWK Customer Service Center
Bismarckstraße 14
6765 Kaiserslautern.

Our English-speaking staff will be able to assist with all your utility needs.

SWK online portal

Once you establish a customer account, you can also create a log-in and use our customer portal online at

UTAP Customer Service

How to contact us

Our locations

Call us!

  • SWK Customer Service Center
    Mo. - Fr. from 8:00 am until 5:00 pm
    Please call (0631) 8001-1200
  • SWK CityServiceCenter
    Mo. - Mi. from 8:30 am until 4:00 pm
    Do. from 8:30 am until 6:00 pm
    Fr. from 8:30 am until 4:00 pm
    Please call (0631) 8001-1200
  • Energy Consulting Center
    Mo. - Fr. from 8:00 am until 4:00 pm
    Appointments outside of business hours are possible
    Please call (0631) 8001-2430

Write to us!

Service disruption reports

Notify us of disruptions in your power, gas, water or district heating supply.
Around the clock - throughout the year.

  • Emergency service:
    Disruption: (0631) 8001-4444
    Emergency service: (0800) 8958958 (toll-free)
  • Smell of gas:
    Disruption: (0631) 8001-2222
    Emergency service: (0800) 8456789 (toll-free)