Praise, Criticism, Suggestions? We are here for you!

With its 63 modern buses, SWK Verkehrs-AG ensures on a daily basis that you are mobile in Kaiserslautern, economically and comfortably. Of course, we are there for you when you have a reason to complain. Was there an accident with a bus? Was there a problem with a bus driver? Do you have any suggestions or points of criticism? Do you want to send in a praise?
Send us an email, “For you – with all our energy!”

Passenger Information (PDF, 575 KB)


Your contact

Rüdiger Steidel
Rüdiger Steidel
Tel.: (0631) 8001-5060
Fax: (0631) 8001-5055

Schedule and tariff offers:

Your contact

Klemens Strey
Klemens Strey
Tel.: (0631) 8001-5033
Fax: (0631) 8001-5055


How to contact us

Our locations

Call us!

  • SWK Customer Service Center
    Mo. - Fr. from 8:00 am until 5:00 pm
    Please call (0631) 8001-1200
  • SWK CityServiceCenter
    Mo. - Mi. from 8:30 am until 4:00 pm
    Do. from 8:30 am until 6:00 pm
    Fr. from 8:30 am until 4:00 pm
    Please call (0631) 8001-1200
  • Energy Consulting Center
    Mo. - Fr. from 8:00 am until 4:00 pm
    Appointments outside of business hours are possible
    Please call (0631) 8001-2430

Write to us!

Service disruption reports

Notify us of disruptions in your power, gas, water or district heating supply.
Around the clock - throughout the year.

  • Emergency service:
    Disruption: (0631) 8001-4444
    Emergency service: (0800) 8958958 (toll-free)
  • Smell of gas:
    Disruption: (0631) 8001-2222
    Emergency service: (0800) 8456789 (toll-free)