Stelzenberg: Prices

Electricity

Prices for basic and auxiliary supply

Electricity prices effective 01/01/2016 (PDF, 1,24 MB)
Price sheets basic and auxiliary supply for private customers effective January 1, 2018 (PDF, 170 KB)
Price sheets basic and auxiliary supply for business customers effective January 1, 2018 (PDF, 176 KB)

Prices for private customers

SWK Solo/Familia garant 01/01/2018 (PDF, 65 KB)
SWK Luna garant 01/01/2018 (PDF, 65 KB)

Prices for business customers

SWK Profi garant 01/01/2018 (PDF, 68 KB)

Archive

Electricity prices effective January 01/01/2016 (PDF, 1.2 MB)

Order for private customers incl. General Terms and Conditions

Here you can download the order form incl. the General Terms and Conditions as a PDF:

SWK Solo/Familia garant (PDF, 1.0 MB)
SWK Luna garant (PDF, 1.0 MB)
SWK Luna garant storage heating (PDF, 1.0 MB)

Order for business customers incl. General Terms and Conditions

Here you can download the order form incl. the General Terms and Conditions as a PDF:

SWK Profi garant (PDF, 1.0 MB)

Notes for our customers

  • Please save the file to your computer (e.g., right-click on "Save target as...")
  • Open the document with Adobe® Reader
  • Comfortably fill out the PDF on your computer. (The PDF is editable.)
  • print it out
  • sign it, and
  • send it  to the following address: 

SWK Stadtwerke Kaiserslautern GmbH,
Bismarckstraße 14,
67655 Kaiserslautern
Germany

The contract becomes effective when we send you a confirmation of your order.

Electronic disclosure

Energy source mix (PDF, 468 KB)

Electronic data exchange (Sales)

Communication data sheet (Electricity) (PDF, 29 KB)

Basic and auxiliary electricity supply information

The new Energy Industry Act (EnWG) has entered into force. As a result, we are required to publish the general terms and conditions pertaining to the basic and auxiliary supply of electricity in accordance with Secs. 36 and 38 of the EnWG. Stadtwerke Kaiserslautern is the energy company servicing most of the household customers in the regional network, making it the basic provider in accordance with Sec. 36 of the EnWG. All end users who purchase energy mainly for private use in households or for professional, agricultural or commercial use not exceeding 10,000 kilowatt hours a year are entitled to receive basic services, according to Sec. 3 (22) of the EnWG. The auxiliary supply is used if electricity is drawn from the low-voltage grid, cannot be matched to a particular supply contract and is drawn for no more than three months.We therefore declare that the general terms and conditions of Gemeindewerke Stelzenberg (Stelzenberg Municipal Utilities) comply with the price agreements for the basic supply of electricity for the supply of private household customers with electricity from the low-voltage grid as part of the basic and auxiliary supply of electricity.

German Electricity Supply Regulation – StromGVV (PDF, 87 KB)
Additional conditions (PDF, 576 KB)

Consumer information

Questions? We’re happy to help!

Consumers can also find out more by getting in touch with:

The Federal Network Agency for Electricity, Gas, Telecommunications, Post and Railway (Bundesnetzagentur)
Verbraucherservice
Postfach 8001
53105 Bonn

Tel. +49 (0)30 / 22480-500
Fax +49 (0)30 / 22480-323
E-Mail: verbraucherservice-energie@bnetza.de 

Schlichtungsstelle Energie e.V.
Friedrichstraße 133
10117 Berlin
Tel. +49 (0)30 / 2757 240-0
Fax +49 (0)30 / 2757 240-69
E-Mail: info@schlichtungsstelle-energie.de

SWK Form Center

Find all the forms you need for your contract with us here.

Stelzenberg

How to contact us

Our locations

Call us!

  • SWK Customer Service Center
    Mon. - Fri. from 8:00 am until 5:00 pm
    Please call (0631) 8001-1200
  • SWK CityServiceCenter
    Mon. - Wed. from 8:30 am until 4:00 pm
    Thu. from 8:30 am until 6:00 pm
    Fri. from 8:30 am until 4:00 pm
    Please call (0631) 8001-1200
  • Energy Consulting Center
    Appointments outside are possible
    Please call (0631) 8001-1602

Write to us!

Service disruption reports

Notify us of disruptions in your power, gas, water or district heating supply.
Around the clock - throughout the year.

  • Emergency service:
    Disruption: (0631) 8001-4444
    Emergency service: (0800) 8958958 (toll-free)
  • Smell of gas:
    Disruption: (0631) 8001-2222
    Emergency service: (0800) 8456789 (toll-free)