We are here for you

SWK is your reliable partner for electricity, natural gas, drinking water and sewage. We take care of your energy supply - that leaves you with enough energy to do other things.

With our individual services, cost-effective products and programs to promote "green" technologies, you will not only save time, but also money.

Ask about our services or visit us in person. Our points of contact will be happy to assist you.

For you. With all our energy.

SWK Stadtwerke Kaiserslautern Versorgungs-AG
SWK Customer Service Center
Bismarckstraße 14
67655 Kaiserslautern

Business hours
Mo. - Fr. from 8:00 am until 5:00 pm

Tel.: (0631) 8001-1200
Fax: (0631) 8001-1000
Email: customerservice@swk-kl.de

Private Customers

How to contact us

Our locations

Call us!

  • SWK Customer Service Center
    Mon. - Fri. from 8:00 am until 5:00 pm
    Please call (0631) 8001-1200
  • SWK CityServiceCenter
    Mon. - Wed. from 8:30 am until 4:00 pm
    Thu. from 8:30 am until 6:00 pm
    Fri. from 8:30 am until 4:00 pm
    Please call (0631) 8001-1200
  • Energy Consulting Center
    Appointments outside are possible
    Please call (0631) 8001-1602

Write to us!

Service disruption reports

Notify us of disruptions in your power, gas, water or district heating supply.
Around the clock - throughout the year.

  • Emergency service:
    Disruption: (0631) 8001-4444
    Emergency service: (0800) 8958958 (toll-free)
  • Smell of gas:
    Disruption: (0631) 8001-2222
    Emergency service: (0800) 8456789 (toll-free)