Planning information on supply lines - always know where the lines are

Safety is our greatest concern: As a utility company, we take our duty to inform seriously and provide information on the location of our supply lines to communities, construction companies and private persons.

This way, we avoid the endangerment of persons during building projects and the damage to lines or systems. To make sure that nobody is injured, the duty to inform applies to both sides: Those who carry out building projects must obtain information on the route of the supply lines.

You can create easily and for free your planning information.

Private customers: Online-Planauskunft


As a company you have an advanced authorization. Among other things you can choose between different scale and sheet lines.
For this, please send us information about your caompany address and contact person by email:

Do you need planning information?
The staff of the "Central Documentation" department will be happy to assist you.

Your Point of Contact:

Brigitte Kühn, Petra Kämmer, Gabi Hertel, Silke Knopp, Klaus Mersinger

Tel.: (0631) 8001-4469 oder 4467 oder -4464 oder -4468
Fax: (0631) 8001-4401

Planning information

How to contact us

Our locations

Call us!

  • SWK Customer Service Center
    Mon. - Fri. from 8:00 am until 5:00 pm
    Please call (0631) 8001-1200
  • SWK CityServiceCenter
    Mon. - Wed. from 8:30 am until 4:00 pm
    Thu. from 8:30 am until 6:00 pm
    Fri. from 8:30 am until 4:00 pm
    Please call (0631) 8001-1200
  • Energy Consulting Center
    Appointments outside are possible
    Please call (0631) 8001-1602

Write to us!

Service disruption reports

Notify us of disruptions in your power, gas, water or district heating supply.
Around the clock - throughout the year.

  • Emergency service:
    Disruption: (0631) 8001-4444
    Emergency service: (0800) 8958958 (toll-free)
  • Smell of gas:
    Disruption: (0631) 8001-2222
    Emergency service: (0800) 8456789 (toll-free)