How can we help you?

The customer is at the very heart of our business. If you have questions regarding our products and services, please get in touch with our customer service team. We are there for you - with all of our energy.

SWK Stadtwerke Kaiserslautern Versorgungs-AG
SWK Customer Service Center
Bismarckstraße 14
67655 Kaiserslautern

Business hours
Mo. - Fr. from 8:00 am until 5:00 pm

Tel.: (0631) 8001-1200
Fax: (0631) 8001-1000
Email: customerservice@swk-kl.de

SWK CityServiceCenter
Fackelstr. 36
67655 Kaiserslautern
Mo. - We. from 8:30 am until 4:00 pm
Thu. from 8:30 am until 6:00 pm
Fr.  from 8:30 am until 4:00 pm
Call us (0631) 8001-1200
Email: customerservice@swk-kl.de


kundenservice@swk-kl.de

Service

How to contact us

Our locations

Call us!

  • SWK Customer Service Center
    Mon. - Fri. from 8:00 am until 5:00 pm
    Please call (0631) 8001-1200
  • SWK CityServiceCenter
    Mon. - Wed. from 8:30 am until 4:00 pm
    Thu. from 8:30 am until 6:00 pm
    Fri. from 8:30 am until 4:00 pm
    Please call (0631) 8001-1200
  • Energy Consulting Center
    Appointments outside are possible
    Please call (0631) 8001-1602

Write to us!

Service disruption reports

Notify us of disruptions in your power, gas, water or district heating supply.
Around the clock - throughout the year.

  • Emergency service:
    Disruption: (0631) 8001-4444
    Emergency service: (0800) 8958958 (toll-free)
  • Smell of gas:
    Disruption: (0631) 8001-2222
    Emergency service: (0800) 8456789 (toll-free)