Deutsches Rotes Kreuz Kaiserslautern-Stadt e.V.

Use your SWKcard for the home emergency call system of the German Red Cross 

Your guardian angel, day and night!
The home emergency call system of the German Red Cross (DRK) gives you the security you need to preserve your independence.

If you are frequently home alone, if you have health issues, if you are at risk of falling, or if you generally have a great need for security, then the DRK home emergency call system will surely be of interest to you.

How does the DRK home emergency call equipment work?

The DRK home emergency call system consists of a radio transmitter and the home emergency call device, which is normally connected to the telephone by our home emergency call staff. As an alternative, we offer home emergency call devices that can be used either independent of a landline connection or in a digital telephone network.
The DRK home emergency call system is so easy to operate that nothing can be done wrong even in critical situations:

  • You are in an emergency in which you cannot help yourself.
  • You make the emergency call by pressing only one button on your small radio transmitter. The radio transmitter is waterproof and should always be worn when you are at home (even in the bathtub or shower).
  • The DRK home emergency call center answers via the loudspeaker on the home emergency call device, talks to you about your emergency, and initiates appropriate measures to help you.
  • When the staff member at the home emergency call center receives your emergency call, he or she immediately sees on the monitor all the information you provided in advance. This includes not only contact persons, but also information about your health status or about important medication.
  • Depending on the situation, the staff member notifies your family members, neighbors, the DRK home emergency on-call service, your family doctor, or the emergency medical service directly.
  • To avoid losing valuable time in case of an emergency, you can securely deposit your house keys at DRK.

How much of a discount do I get?

If you make a DRK home emergency call contract, as an owner of an SWKcard you do not have to pay the connection fee and will receive a discount of 2 euros per month on the home emergency call comfort package.

How do I get the discount?

Simply present your valid SWKcard at the consultation or when you make the contract.

For you. With all our energy.

Do you have any questions about our products or our services? We are happy to provide you with a detailed consultation and any help you may require. Simply let us know what you need and our experts will take care of you as quickly as possible.

Please use our customer portal for issues such as name changes, meter readings, notifying us of a move, or something similar.

Request


Userdata

Files

Email

Our locations

SWK Stadtwerke Kaiserslautern Versorgungs-AG

SWK Customer Service Center

Bismarckstraße 14
67655 Kaiserslautern

Business hours
Mon to Fri from 8.00 am until 5.00 pm

Tel.: (0631) 8001-1200
Fax: (0631) 8001-1000
Email: customerservice@swk-kl.de

Current waiting time

SWK Customer Service Center
Business hours are
Mo. – Fr. from 8:00 am until 5:00 pm

SWK CityServiceCenter

Fackelstraße 36
67655 Kaiserslautern

Business hours
Mon to Wed from 8.30 am until 4 pm
Thu from 8.30 am until 6 pm
Fri from 8.30 am until 4 pm

Tel.: (0631) 8001-1200
Email: customerservice@swk-kl.de

Current waiting time

SWK CityServiceCenter
Business hours are
Mo. – Wed. from 8:30 am until 4:00 pm
Thu. from 8:30 am until 6:00 pm
Fr. from 8:30 am until 4:00 pm

SWK Mobilitätszentrale

Fruchthallstraße 14
67655 Kaiserslautern

Business hours
Mon to Fri from 7 am until 6 pm
Sat from 10 am until 2 pm

Tel.: (0631) 8001-3530

SWK Energy Consulting Center

Brandenburger Straße 2
67663 Kaiserslautern

Appointments outside are possible
Tel.: (0631) 8001-1602

Technical Service, Asset Management

Karcherstraße 28
67655 Kaiserslautern
 

What other customers want to know

Contact