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SEPA – Consistency for European Payment Transactions

Europe is growing together more and more – so does the payment transaction system.
Per European Law (EU regulation §260/2012), effective 1 Feb 2014, a Europe wide consistent payment system, the “Single Euro Payments Area” (SEPA) will be used. Goal of this SEPA is to implement standards for credit transfers, direct debits and card payments in the Euro currency. For a total of 32 European countries, the payment transaction system will get harmonized. Current national credit transfers and “Direct Debit Authorizations” will be replaced by “SEPA Credit Transfers” and by “SEPA Direct Debits”.

These are the main changes (PDF, 8 KB)

You´ll find the needed form in the section called “SWK Form Center”, the name of the form is “SEPA Direct Debit Mandate”.

You have questions regarding our public transport service or your invoice? We are here for you. With all of our energy.

To make sure that you will always reach your destination on time, we will inform you about the current schedule changes in the local public transport service.

Do you have questions regarding your invoice? Our interactive sample invoice will help you to understand your annual consumption statement.

Be careful with dubious telephone calls and doorstep sales in power and gas! With our Flyer "Vorsicht bei Haustürgeschäften" [Careful with doorstep sales] you will know what to look out for.

If you have questions, please contact our SWK Customer Service-Center. Our staff will be happy to assist you during our business hours, Monday through Friday, from 8:00 am until 5:00 pm.

SWK Stadtwerke Kaiserslautern Versorgungs-AG 
Bismarckstraße 14 
67655 Kaiserslautern 

Tel.: (0631) 8001-1200
Fax: (0631) 8001-1000
Email: customerservice@swk-kl.de

For you. With all our energy.

Do you have any questions about our products or our services? We are happy to provide you with a detailed consultation and any help you may require. Simply let us know what you need and our experts will take care of you as quickly as possible.

Please use our customer portal for issues such as name changes, meter readings, notifying us of a move, or something similar.

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SWK Stadtwerke Kaiserslautern Versorgungs-AG

SWK Customer Service Center

Bismarckstraße 14
67655 Kaiserslautern

Business hours
Mon to Fri from 8.00 am until 5.00 pm

Tel.: (0631) 8001-1200
Fax: (0631) 8001-1000
Email: customerservice@swk-kl.de

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last update: 13. Dezember 2019 16:18:57

SWK CityServiceCenter

Fackelstraße 36
67655 Kaiserslautern

Business hours
Mon to Wed from 8.30 am until 4 pm
Thu from 8.30 am until 6 pm
Fri from 8.30 am until 4 pm

Tel.: (0631) 8001-1200
Email: customerservice@swk-kl.de

Current waiting time

SWK CityServiceCenter
Business hours are
Mo. – Wed. from 8:30 am until 4:00 pm
Thu. from 8:30 am until 6:00 pm
Fr. from 8:30 am until 4:00 pm

SWK Mobilitätszentrale

Fruchthallstraße 14
67655 Kaiserslautern

Business hours
Mon to Fri from 7 am until 6 pm
Sat from 10 am until 2 pm

Tel.: (0631) 8001-3530

SWK Energy Consulting Center

Brandenburger Straße 2
67663 Kaiserslautern

Appointments outside are possible
Tel.: (0631) 8001-1602

Technical Service, Asset Management

Karcherstraße 28
67655 Kaiserslautern
 

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