Registration – Utility services for your new address
Are you moving house, taking over a new property or wishing to terminate an existing contract? Here you will find all the important information you need about registering, changing or cancelling your utility services.
What details do we need?
Personal details
Meter number(s)
Meter reading at the time of handover
Bank details (if you wish to use the SEPA Direct Debit scheme)
Name of the landlord or owner
If registering in person at the service centre, bring your identity card
Tenancy agreement (only if the meter is sealed)
Please register or log in to the customer portal.
From the menu, select ‘Moving in, moving house and moving out’ and go to the ‘Moving in’ sub-category.
Select your preferred utility:
electricity, gas, water
Please enter the requested details for your consumption point.
Click on "Calculate your electricity tariff now!" and then select a suitable tariff.
How to log in:
Notify us of a move or when you’re moving out
Are you moving house and would like to continue receiving your supply from SWK? If so, please notify us of your move as early as possible.
To update your details, we’ll need the information for your previous and new supply points. This includes, in particular, the meter numbers and meter readings as at the handover date.
If the meter readings are not yet available, they can be provided at a later date.
Log in to the customer portal.
Open the ‘Moving in, moving house and moving out’ menu and select the ‘Moving house and moving out’ sub-category.
Select the contract account for which you wish to carry out the change of address or cancellation.
Click 'Next'.
You will then be guided through the process step by step. You will then be able to check your details once more.
Notice period
If you are moving house or moving out, the supply contract may be terminated with 14 days’ notice.
Further important information
Change of ownership
When purchasing a property, SWK requires:
A copy of the contract of sale
Meter numbers
Meter readings as at the handover date
This allows the meter to be transferred to the new owner.
Submitting meter readings
If you do not yet have the meter readings when you move house, these can be submitted at a later date.
This can be done in the following ways:
by telephone
by email
by post
via the customer portal
via the SWK app
