Accessibility Statement
This accessibility statement applies to the website published at www.swk-kl.de and the digital services provided by Stadtwerke Kaiserslautern GmbH, Stadtwerke Kaiserslautern Versorgungs-AG and Stadtwerke Kaiserslautern Verkehrs-AG.
Stadtwerke Kaiserslautern GmbH, Stadtwerke Kaiserslautern Versorgungs-AG and Stadtwerke Kaiserslautern Verkehrs-AG are committed to making their websites accessible.
The accessibility standards we aim to meet are based in particular on the requirements of the Web Content Accessibility Guidelines (WCAG) version 2.1 and the conformance levels A and AA.
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General description of the service
Our services include
- Provision of energy network infrastructure
- Sale of energy tariffs
- Local public transport
- e-car sharing
- Customer service
How our service is provided
You can find out about our products on the website. Depending on the product, you can place an order either via the order form on the website or via the customer portal.
Measures to meet accessibility requirements
Our website and digital services are designed to be accessible to everyone, with or without disabilities. To continuously improve user-friendliness and comply with the relevant standards, we pay particular attention to:
• Clear and simple navigation•
Concise link labels•
Alternative text for images and multimedia content•
Compatibility with screen readers and other assistive technologies•
Optimal readability through adjustable font sizes and contrast settings•
Ongoing review and optimisation
Competent market surveillance authority
Competent market surveillance authority
State Market Surveillance Authority for the Accessibility of Products and Services (MLBF)
Until the MLBF is formally established, enquiries and reports should be addressed to:
c/o Ministry of Labour, Social Affairs, Health and Equality, Saxony-Anhalt
PO Box 39 11 55
39135 Magdeburg
Telephone: 0391 567 6970
Email: MLBF@ms.sachsen-anhalt.de
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Status of compliance with accessibility requirements
The website already partially meets the legal requirements for accessibility and is being continuously optimised to achieve full accessibility. This assessment is based on a self-assessment carried out between 3 March 2025 and 16 May 2025. We are committed to continuously improving the website’s accessibility and to removing any existing limitations as quickly as possible.
Non-accessible content
There are currently none known.
Preparation of the accessibility statement
This statement was drawn up on 23 June 2025 and last updated on 19 March 2026.
Feedback and contact details
If you have noticed any barriers or shortcomings in the accessibility of our website, or if you have any questions regarding accessibility, we would be delighted to receive your feedback at barrierefreiheit@swk-kl.de.
Ideally, please specify the exact content where the barrier occurs.
Enforcement procedure
If your enquiry regarding accessibility, made via the contact details provided above, remains unanswered within four weeks or does not lead to a satisfactory resolution, you may contact the Digital Accessibility Enforcement Body in Rhineland-Palatinate.
This body assists with the out-of-court resolution of disputes between people with disabilities and public bodies. The aim of the procedure is to find a solution to existing barriers jointly and without resorting to legal proceedings.
The mediation procedure is free of charge and can be carried out without the involvement of legal representation.
You can contact the Enforcement Agency using the following details: