Our specialists – here to help you
Do you prefer to discuss matters in person rather than over the phone?
No problem – we’re here for you. Do pop in – we look forward to seeing you.
Please note, however, that each branch specialises in different areas. We’ll show you here
where to find help with specific issues.
Energy supply
Customer Service Centre
Opening hours
and service times Monday & Tuesday: 8 am
– 5 pm Wednesday: 8 am – 1 pm
Thursday & Friday: 8 am – 5 pm
Waiting
0 people
Wait time
approx. 25 minutes
Last update: 06.10.2026 | 18:34
14
Bismarckstraße, 67655 Kaiserslautern
Our services at this location
- Enrolments and withdrawals
- Changes to instalments
- Changes to bank details
- Pay scale advice
- Tariff change
- New customer contracts
- Payment arrangements
- Cash payments
- Dunning and payment processing
Energy services
SWK Energy World
Brandenburger Straße 2
, 67663 Kaiserslautern
Service and opening
hours: Appointments by arrangement
- Energy Check
- SWK-Solar
- SWK-Solar Battery Storage
- Heat pump
- Electric mobility
Our services at this location
Bus services
Mobility Centre
Fruchthallstraße 14
, 67655 Kaiserslautern
Service and opening hours
: Monday–Friday: 7.30 am – 5 pm
Our services at this location
- Fares & Ticket Information
- Ticket sales
- Timetable information & route maps
- Night bus
- Jobticket advice for businesses
- Park-and-ride service to the stadium
- CarSharing Emil & Stadtmobil
- Replacement tickets in the event of loss
- Cash or card payments accepted
Bus services
Depot
Stiftswaldstraße 4
, 67657 Kaiserslautern
Service and opening
hours: Appointments by arrangement
Our services at this location
- Control Centre
- Lost Property
- Department Management
Technical Services, Asset Management
Power Station
Karcherstraße 28
, 67655 Kaiserslautern