Our specialists – here for you
Do you prefer to discuss matters in person rather than over the phone?
No problem – we’re here for you. Do pop in – we look forward to seeing you.
Please note, however, that each branch specialises in different areas. We’ll show you here where to find help with specific issues.
Energy supply
Customer Service Centre
kundenservice@swk-kl.de
Opening hours and service times
Monday & Tuesday: 8 am – 5 pm
Wednesday: 8 am – 1 pm
Thursday & Friday: 8 am – 5 pm
Waiting
0 people
Wait time
approx. 2 minutes
Last update: 18.07.2026 | 19:20
0631 8001-1200
14
Bismarckstraße, 67655 Kaiserslautern
Our services at this location
- Enrolments and withdrawals
- Changes to instalments
- Changes to bank details
- Pay scale advice
- Tariff change
- New customer contracts
- Payment arrangements
- Cash payments
- Dunning and payment processing
Renewable Energy
Energy Advice Centre
Brandenburger Straße 2
, 67663 Kaiserslautern
0631 8001-1602
dienstleistungen@swk-kl.de
Service and opening
hours: Appointments by arrangement
- Energy Check
- SWK-Solar
- SWK-Solar Battery Storage
- Heat pump
- Electric mobility
Our services at this location
Bus services
Depot
Stiftswaldstraße 4
, 67657 Kaiserslautern
0631 8001-5013
verkehr@swk-kl.de
Service and opening
hours: Appointments by arrangement
- Control Centre
- Lost Property
- Department Management
Our services at this location
Bus services
Mobility Centre
Fruchthallstraße 14
, 67655 Kaiserslautern
0631 8001-3530
verkehr@swk-kl.de
Service and opening hours
: Monday–Friday: 7.30 am – 5 pm
- Fares & Ticket Information
- Ticket sales
- Timetable Information & Route Maps
- Night bus
- Jobticket advice for businesses
- Park-and-ride service to the stadium
- CarSharing Emil & Stadtmobil
- Replacement tickets in the event of loss
- Cash or card payments accepted
Our services at this location
Technical Services, Asset Management
Power Station
Karcherstraße 28
, 67655 Kaiserslautern