Payment methods
Would you like to set your account details or your preferred instalment amount? We have written separate help articles on this and linked to them above.
Withdrawal of credit balance
You have accumulated a credit balance in your customer account and would like to have this paid out rather than having it offset against future invoices. You will find the relevant form in the downloads section in the top right-hand corner.
Are you having difficulty making payments?
We’re here to help and will work with you to find a solution. We can mutually agree on short-term payment deferrals and/or instalment plans, and identify energy-saving opportunities in the medium term.
If, for whatever reason, you fall behind with your payments, we will contact you before any further action is taken. Failure to pay energy bills or monthly instalments may result in additional costs arising from the application for payment orders, court costs, and debt collection and disconnection charges.
It is important to accept this offer of discussion. Together – where necessary, with the involvement of external advisory or support organisations, as well as social welfare organisations and institutions – we can develop mutually agreeable solutions before unnecessary costs arise or a disconnection becomes imminent.
If you already know that you will be unable to pay an upcoming bill, please get in touch with us.
