Save Euros and dollars by participating in the Utility Tax Avoidance Program (UTAP)

SWK Stadtwerke Kaiserslautern honors the UTAP. This is a great way to save money on your energy bill.

In Germany, electricity and natural gas are taxed with 19% tax, water is considered a food and therefore only taxed with a 7% tax. Unless you enroll in the UTAP, your energy suppliers must automatically add these taxes to your utility bill.

Registration for Utility Tax Avoidance Program (UTAP) saves taxes and is open to all military and authorized members of the U.S. Forces who live off-base. There is a one-time service fee charged by your VAT office upon registration.

For more Information please contact your Value Added Tax (VAT) office:

86th FSS, Ramstein Air Base, Bldg 2118

DSN:480-5309, CIV:06371-47-5309
 

USAG-RP, Kleber Kaserne, Bldg 3245, Room 110

DSN: 541-9086/9091, CIV: 0611-143-541-9091

UTAP order form for Electricity, Natural Gas, District Heat and Water Supply

In order to participate in the UTAP, it is required that the UTAP Office signs the order form for your utilities. You can download and complete the order form here:

Payments made easy

Participation in the UTAP program goes along with a SEPA direct debit mandate. Set payments are due every month. Payments are usually based on house size, previous customer usage and number of occupants. You can download and complete the SEPA authorization here:

SWK Service Center

Both documents along with the UTAP certificate may be submitted digital or by visiting our:

SWK Customer Service Center
Bismarckstraße 14
67655 Kaiserslautern
Mon. - Fri. from 8:00 am until 5:00 pm
Please call (0631) 8001-1200

or

SWK CityServiceCenter
Fackelstraße 36
67655 Kaiserslautern
Mon. - Wed. from 8:30 am until 4:00 pm
Thu. from 8:30 am until 6:00 pm
Fri. from 8:30 am until 4:00 pm
Please call (0631) 8001-1200

Our English-speaking staff will be able to assist with all your utility needs.

SWK online portal

Once you establish a customer account, you can also create a log-in and use our customer portal online at www.swk24.de.

For you. With all our energy.

Do you have any questions about our products or our services? We are happy to provide you with a detailed consultation and any help you may require. Simply let us know what you need and our experts will take care of you as quickly as possible.

Please use our customer portal for issues such as name changes, meter readings, notifying us of a move, or something similar.

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Our locations

SWK Stadtwerke Kaiserslautern Versorgungs-AG

SWK Customer Service Center

Bismarckstraße 14
67655 Kaiserslautern

Business hours
Mon to Fri from 8.00 am until 5.00 pm

Tel.: (0631) 8001-1200
Fax: (0631) 8001-1000
Email: customerservice@swk-kl.de

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last update: 13. Dezember 2019 16:45:57

SWK CityServiceCenter

Fackelstraße 36
67655 Kaiserslautern

Business hours
Mon to Wed from 8.30 am until 4 pm
Thu from 8.30 am until 6 pm
Fri from 8.30 am until 4 pm

Tel.: (0631) 8001-1200
Email: customerservice@swk-kl.de

Current waiting time

SWK CityServiceCenter
Business hours are
Mo. – Wed. from 8:30 am until 4:00 pm
Thu. from 8:30 am until 6:00 pm
Fr. from 8:30 am until 4:00 pm

SWK Mobilitätszentrale

Fruchthallstraße 14
67655 Kaiserslautern

Business hours
Mon to Fri from 7 am until 6 pm
Sat from 10 am until 2 pm

Tel.: (0631) 8001-3530

SWK Energy Consulting Center

Brandenburger Straße 2
67663 Kaiserslautern

Appointments outside are possible
Tel.: (0631) 8001-1602

Technical Service, Asset Management

Karcherstraße 28
67655 Kaiserslautern
 

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