Sometimes life changes. Your third child is born, your grandmother moves in, or you start working from home. All of those things could increase your consumption of electricity, water, or natural gas. Luckily, we offer the SWK custom installment plan to prevent you from experiencing any unwelcome surprises. Simply change your installment and supplementary payments are a thing of the past.

Your Benefits with the SWK Custom Installment

All benefits at a glance

  • Overview of your energy costs
  • Adjust your installments
  • Complete flexibility
  • More security
This Is How the SWK Custom Installment Works
1You choose your custom installment
2We change the payment amount
3You stay on the safe side

Installment Change, Made Easy

Simply choose which installment you would like to customize: electricity, gas, water, or heat. Do you want to change your installments for just one of these categories, or for more than one?

In addition, you can select whether you would like to increase your future installment by 10, 20, or 30 percent. You can make these changes online in our customer portal at meineswk.de. Or you can visit one of our customer centers in the city center.

You can change your installment again at any time – either online or in person.

Customize your installment now!

What other customers want to know

We are here for you

Your contact

Team SWK Kundenservice
Mo bis Fr: 8 – 17 Uhr
Phone (0631) 8001-1200
kundenservice@swk-kl.de

For you. With all our energy.

Do you have any questions about our products or our services? We are happy to provide you with a detailed consultation and any help you may require. Simply let us know what you need and our experts will take care of you as quickly as possible.

Please use our customer portal for issues such as name changes, meter readings, notifying us of a move, or something similar.

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Our locations

SWK Stadtwerke Kaiserslautern Versorgungs-AG

SWK Customer Service Center

Bismarckstraße 14
67655 Kaiserslautern

Business hours
Mon to Fri from 8.00 am until 5.00 pm

Tel.: (0631) 8001-1200
Fax: (0631) 8001-1000
Email: customerservice@swk-kl.de

Current waiting time

SWK Customer Service Center
Business hours are
Mo. – Fr. from 8:00 am until 5:00 pm

SWK CityServiceCenter

Fackelstraße 36
67655 Kaiserslautern

Business hours
Mon to Wed from 8.30 am until 4 pm
Thu from 8.30 am until 6 pm
Fri from 8.30 am until 4 pm

Tel.: (0631) 8001-1200
Email: customerservice@swk-kl.de

Current waiting time

SWK CityServiceCenter
Business hours are
Mo. – Wed. from 8:30 am until 4:00 pm
Thu. from 8:30 am until 6:00 pm
Fr. from 8:30 am until 4:00 pm

SWK Mobilitätszentrale

Fruchthallstraße 14
67655 Kaiserslautern

Business hours
Mon to Fri from 7 am until 6 pm
Sat from 10 am until 2 pm

Tel.: (0631) 8001-3530

SWK Energy Consulting Center

Brandenburger Straße 2
67663 Kaiserslautern

Appointments outside are possible
Tel.: (0631) 8001-1602

Technical Service, Asset Management

Karcherstraße 28
67655 Kaiserslautern
 

What other customers want to know

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