Did you leave your mobile device on one of our buses? Contact our Traffic Control Center to find out if someone dropped it off to us. That is where we store all lost property from our buses for one week.

Traffic Control Center
Stiftswaldstrasse 4
67657 Kaiserslautern
Phone: (+49-631) 8001-5000

Alternatively, you can also fill out this online form.



If we do not have what you are looking for, please contact the city’s lost and found. We pass lost property on to them on Fridays.

Städtisches Fundamt Kaiserslautern (City of Kaiserslautern Lost and Found)
Rathaus Nord
Benzinoring 1, 3. Obergeschoss, Zimmer C 302
67657 Kaiserslautern
Phone: (+49-631) 365-4023

We are here for you

Your contact

Team SWK Verkehrs-AG

Fruchthallstraße 14
67655 Kaiserslautern

Mo – Fr from 7 am to 6 pm
Sa from 10 am to 2 pm

24h Emergency Number: (0631) 8001-5000

Phone (0631) 8001-3530
Fax (0631) 8001-5055

For you. With all our energy.

Do you have any questions about our products or our services? We are happy to provide you with a detailed consultation and any help you may require. Simply let us know what you need and our experts will take care of you as quickly as possible.

Please use our customer portal for issues such as name changes, meter readings, notifying us of a move, or something similar.





Our locations

SWK Stadtwerke Kaiserslautern Versorgungs-AG

SWK Customer Service Center

Bismarckstraße 14
67655 Kaiserslautern

Business hours
Mon to Fri from 8.00 am until 5.00 pm

Tel.: (0631) 8001-1200
Fax: (0631) 8001-1000
Email: customerservice@swk-kl.de

Current waiting time

13 person(s) are currently waiting

expected waiting time: 11 minute(s)

last update: 20. Januar 2020 13:48:53

SWK CityServiceCenter

Fackelstraße 36
67655 Kaiserslautern

Business hours
Mon, Tue, Fri from 8.30 am until 4 pm
Wed from 8.30 am until 1 pm NEW
Thu from 8.30 am until 6 pm

Tel.: (0631) 8001-1200
Email: customerservice@swk-kl.de

Current waiting time

2 person(s) are currently waiting

expected waiting time: 4 minute(s)

last update: 20. Januar 2020 13:48:54

SWK Mobilitätszentrale

Fruchthallstraße 14
67655 Kaiserslautern

Business hours
Mon to Fri from 7 am until 6 pm
Sat from 10 am until 2 pm

Tel.: (0631) 8001-3530

SWK Energy Consulting Center

Brandenburger Straße 2
67663 Kaiserslautern

Appointments outside are possible
Tel.: (0631) 8001-1602

Technical Service, Asset Management

Karcherstraße 28
67655 Kaiserslautern

What other customers want to know