Your Energy Supply: Certified Secure

To ensure your needs are always met, we invest in the latest technology and in our employees’ skills and safety.

Technical safety management

High technical processes and working with hazardous substances or high voltages result in a working environment with no room for compromise. Our technical safety management system ensures that the current standards in the utilities industry are applied and implemented in all our divisions.

Our technical safety management system guarantees the following:

  • Supply security across grids and facilities
  • On-call service (24/7 support)
  • Compliance with applicable standards
  • Organizational security
  • Technical risk management
  • Occupational safety for our employees

Our energy management system

Our certified energy management system (DIN EN ISO 50001) ensures that our energy-related services continually improve on a steady basis. Here at SWK Versorgungs-AG, we use this system to reduce our own energy consumption and enhance the energy efficiency of our technical systems.

This helps us serve you by:

  • Keeping our prices stable
  • Reducing our environmental impact
  • Conserving limited resources
  • Reducing CO2 emissions
  • Actively contributing to protecting the climate

Information security management system

Companies are increasingly becoming the target of digital attacks. These can cause significant damage for affected companies and their customers. Our certified information security management system (ISMS) guarantees reliable protection against such threats for our systems, technical expertise, and, last but not least, your data, too.
This helps us serve you by:

  • Protecting your data
  • Securing your supply
  • Protecting our systems
  • Preserving our knowledge
  • Ensuring the confidentiality, integrity, and availability of important information

Our certificates

The certifications we have achievedm show that we have a secure organization and that our supply services offer sustainable quality. All of our processes are analyzed, assessed, tested, and monitored in the course of extensive audits. For you as a customer, this guarantees we will continue to improve and develop our products and services while actively contributing to climate and environmental protection efforts.

For you. With all our energy.

Do you have any questions about our products or our services? We are happy to provide you with a detailed consultation and any help you may require. Simply let us know what you need and our experts will take care of you as quickly as possible.

Please use our customer portal for issues such as name changes, meter readings, notifying us of a move, or something similar.

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Our locations

SWK Stadtwerke Kaiserslautern Versorgungs-AG

SWK Customer Service Center

Bismarckstraße 14
67655 Kaiserslautern

Business hours
Mon to Fri from 8.00 am until 5.00 pm

Tel.: (0631) 8001-1200
Fax: (0631) 8001-1000
Email: customerservice@swk-kl.de

Current waiting time

0 person(s) are currently waiting

expected waiting time: 0 minute(s)

last update: 13. Dezember 2019 15:56:58

SWK CityServiceCenter

Fackelstraße 36
67655 Kaiserslautern

Business hours
Mon to Wed from 8.30 am until 4 pm
Thu from 8.30 am until 6 pm
Fri from 8.30 am until 4 pm

Tel.: (0631) 8001-1200
Email: customerservice@swk-kl.de

Current waiting time

0 person(s) are currently waiting

expected waiting time: 0 minute(s)

last update: 13. Dezember 2019 15:56:58

SWK Mobilitätszentrale

Fruchthallstraße 14
67655 Kaiserslautern

Business hours
Mon to Fri from 7 am until 6 pm
Sat from 10 am until 2 pm

Tel.: (0631) 8001-3530

SWK Energy Consulting Center

Brandenburger Straße 2
67663 Kaiserslautern

Appointments outside are possible
Tel.: (0631) 8001-1602

Technical Service, Asset Management

Karcherstraße 28
67655 Kaiserslautern
 

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