Whether you’re a homeowner, owner of multi-family homes, or building manager – it's easy to be overwhelmed by all the calculations involved in billing for heating, utilities, and other operating costs. We understand! Correct billing is regulated by laws and guidelines, which can lead to a lot of questions. We light up the drak for you. We complete all of the necessary work and answer any questions you might have.

Your Benefits with the SWK Billing Service

All benefits at a glance

  • An experienced on-site partner
  • Effective time-saver
  • Transparency, no hidden costs
  • Full legal compliance
  • Custom solutions for your needs

A One-stop Shop!

It’s as easy as that. Our billing service is your one-stop shop. We help you select metering equipment and carry out the installation. We even organize device calibration and registration with the legal calibration authority. And that’s not all: you and your tenants can rely on us from meter reading all the way through to billing. For more information, see our billing service flyer.

This Is How the SWK Billing Service Works
1Initial consultation and basis check: Which operating costs can you allocate?
2You send us all of the necessary documents for the billing process
3We create the total invoice as well as the individual invoices that you send to your tenants.
Interested?
For anyone more interested in kicking back with a cup of tea than combing through utility costs.

For you. With all our energy.

Do you have any questions about our products or our services? We are happy to provide you with a detailed consultation and any help you may require. Simply let us know what you need and our experts will take care of you as quickly as possible.

Please use our customer portal for issues such as name changes, meter readings, notifying us of a move, or something similar.

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Our locations

SWK Stadtwerke Kaiserslautern Versorgungs-AG

SWK Customer Service Center

Bismarckstraße 14
67655 Kaiserslautern

Business hours
Mon to Fri from 8.00 am until 5.00 pm

Tel.: (0631) 8001-1200
Fax: (0631) 8001-1000
Email: customerservice@swk-kl.de

Current waiting time

SWK Customer Service Center
Business hours are
Mo. – Fr. from 8:00 am until 5:00 pm

SWK CityServiceCenter

Fackelstraße 36
67655 Kaiserslautern

Business hours
Mon to Wed from 8.30 am until 4 pm
Thu from 8.30 am until 6 pm
Fri from 8.30 am until 4 pm

Tel.: (0631) 8001-1200
Email: customerservice@swk-kl.de

Current waiting time

SWK CityServiceCenter
Business hours are
Mo. – Wed. from 8:30 am until 4:00 pm
Thu. from 8:30 am until 6:00 pm
Fr. from 8:30 am until 4:00 pm

SWK Mobilitätszentrale

Fruchthallstraße 14
67655 Kaiserslautern

Business hours
Mon to Fri from 7 am until 6 pm
Sat from 10 am until 2 pm

Tel.: (0631) 8001-3530

SWK Energy Consulting Center

Brandenburger Straße 2
67663 Kaiserslautern

Appointments outside are possible
Tel.: (0631) 8001-1602

Technical Service, Asset Management

Karcherstraße 28
67655 Kaiserslautern
 

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