Our Hotspots At a Glance

So far we have 16 hotspots set up in the downtown area. Simply click on a hotspot and a window pops up showing you information about the specific area.

SWK-wireless – The Child-Safe Wi-Fi for Kaiserslautern

Did you know that your kids can also use SWK-wireless while they are downtown? They will stay safe while online! It’s because we have optimized SWK-wireless, Demando, our IT subsidiary, has blocked websites that may be harmful to youngsters.

What’s more, they also provide the best defense from outside attackers. This makes SWK-wireless an ideal means for kids to access the Internet in Kaiserslautern’s downtown area.

It’s Easy to Register for SWK-wireless

If you are already registered on our customer portal, then you should proceed to enter the login details on the devices with which you want to use SWK-wireless.

You can register up to two Wi-Fi-enabled devices per contract, or a maximum of four devices if you are both an SWK electricity and natural gas customer. You have a 1-GB download volume available per device and month. If you exceed this limit, you can of course continue to surf online; however, your speed is limited to 1 Mbps.

By the way, it’s worth your time to register. You can also manage your meter readings, tariffs, and billing information online at any time.

Interested? Register Today and Log In!

For you. With all our energy.

Do you have any questions about our products or our services? We are happy to provide you with a detailed consultation and any help you may require. Simply let us know what you need and our experts will take care of you as quickly as possible.

Please use our customer portal for issues such as name changes, meter readings, notifying us of a move, or something similar.





Our locations

SWK Stadtwerke Kaiserslautern Versorgungs-AG

SWK Customer Service Center

Bismarckstraße 14
67655 Kaiserslautern

Business hours
Mon to Fri from 8.00 am until 5.00 pm

Tel.: (0631) 8001-1200
Fax: (0631) 8001-1000
Email: customerservice@swk-kl.de

Current waiting time

SWK Customer Service Center
Business hours are
Mo. – Fr. from 8:00 am until 5:00 pm

SWK CityServiceCenter

Fackelstraße 36
67655 Kaiserslautern

Business hours
Mon, Tue, Fri from 8.30 am until 4 pm
Wed from 8.30 am until 1 pm NEW
Thu from 8.30 am until 6 pm

Tel.: (0631) 8001-1200
Email: customerservice@swk-kl.de

Current waiting time

SWK CityServiceCenter
Business hours are
Mo. – Wed. from 8:30 am until 4:00 pm
Thu. from 8:30 am until 6:00 pm
Fr. from 8:30 am until 4:00 pm

SWK Mobilitätszentrale

Fruchthallstraße 14
67655 Kaiserslautern

Business hours
Mon to Fri from 7 am until 6 pm
Sat from 10 am until 2 pm

Tel.: (0631) 8001-3530

SWK Energy Consulting Center

Brandenburger Straße 2
67663 Kaiserslautern

Appointments outside are possible
Tel.: (0631) 8001-1602

Technical Service, Asset Management

Karcherstraße 28
67655 Kaiserslautern

What other customers want to know