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      • Natural Gas
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        • Gas for Businesses
        • SWK Custom Installment
      • District Heating
      • Natural Gas Heating Contracting
      • Water
        • SWK Water Quality
        • Water Tariffs
      • E-mobility
    • Service
      • Customer Service
        • FAQs
        • Form center
        • Utility Cost Billing Service
        • Construction Work Notifications
        • UTAP Customer Service
      • All about Construction
        • House Connections
        • Electricity and Water for Construction Sites
        • Directory of Installation Providers
        • Subsidy Programs
        • Informational Plans
        • Energy Certificate
        • Garden Water Meters
      • Services
        • Technical Services for Business Customers
        • Operations management of municipal utility companies
        • Electronic data exchange
        • Occupational safety
      • SWK app
      • Waste and Sewage
      • Electricity mix
    • Bus Service
      • Bus Schedule
        • Bus Service Route Map
        • The Lautrer Night Bus
      • Tickets and Fares for Bus Travel
      • Overview of Services
        • Contact Information
        • Park & Ride Shuttle to the Stadium
        • Lost Property
        • Bus Advertising
    • We Support Kaiserslautern
      • Innovation
        • SWK-wireless
      • Sustainability
        • Neighborhood storage unit
        • Heat Storage Units
        • Energy Forum
        • House of Water
      • Latest News
        • Events
        • Guided tours
        • Customer magazine
      • Commitment
        • Sponsorship Activities
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    • Call us:
      (0631) 8001-1200
      Mo to Fr: 8:00 am until 5:00 pm
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    • Form center
  • My SWK
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Serious Service!

Our definition of service is simple: we do everything to make sure you feel cared for.

Our definition of service is simple: we do everything to make sure you feel cared for.

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We are serious about our service. If you have questions and need answers then simply call us, send us an e-mail, or drop by one of our customer centers. No matter how you choose to contact us, our staff is always happy to help.

Customer service

Sending meter readings, adjusting installments, organizing moves: you can do all of that and more. It’s easy with our customer portal!

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All about construction

You want to build, and we want to help you turn your homeowner dream into reality.

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SWK app

One app, many applications: you can use our SWK app to send us your meter readings, stay up-to-date on the news, or check for events.

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Waste and waste water

How does that work again with the waste and waste water disposal fees? We’ll explain everything!

Learn more

Natural gas stations

Do you drive a natural gas-powered car? We’ll show you where you can fill up your tank in Kaiserslautern.

Learn more

Energy mix

The energy mix – learn where your power comes from.

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Services

All of our services at a glance.

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Your contact

Team SWK Kundenservice
Mo to Fr: 8 am – 5 pm
Phone (0631) 8001-1200
customerservice@swk-kl.de

Electricity

  • Electricity for your Home
  • Electricity for Business Customers
  • Solar Power
  • E-mobility

Natural Gas

  • Natural Gas for your Home
  • Gas for Businesses

We support Kaiserslautern

  • Innovation
  • News Overview
  • Commitment

Service

  • FAQs
  • Construction Work Notifications
Call us:

(0631) 8001-1200
Mon to Fri: 8 am – 5 pm

customerservice@swk-kl.de

Emergency number:

Disturbances:
(0631) 8001-2222

Emergency service:
(0800) 8456789 (gebührenfrei)

If you smell gas:

Disturbances:
(0631) 8001-2222

Emergency service:
(0800) 8456789 (gebührenfrei)

Visit us:

SWK Kundenservice-Center
Bismarckstr. 14
67655 Kaiserslautern

Mon to Fri: 8 am – 5 pm

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Stadtwerke Kaiserslautern
© 2023 SWK Stadtwerke Kaiserslautern GmbH

For you. With all our energy.

Do you have questions about our products or our services? We are happy to provide you with a detailed consultation and any help you may require. Simply let us know what you need and our experts will take care of you as quickly as possible.

Please use our customer portal for issues such as name changes, meter readings, notifying us of a move, or something similar.

 

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Our locations

SWK Stadtwerke Kaiserslautern Versorgungs-AG

SWK Customer Service Center

Bismarckstraße 14
67655 Kaiserslautern

Business hours
Due to the corona pandemic, only open by phone appointment!

Tel.: (0631) 8001-1200
Fax: (0631) 8001-1000
Email: customerservice@swk-kl.de

SWK Mobilitätszentrale

Fruchthallstraße 14
67655 Kaiserslautern

Business hours
Due to the corona pandemic, this branch will remain closed until further notice!

Tel.: (0631) 8001-3530

SWK Energy Consulting Center

Brandenburger Straße 2
67663 Kaiserslautern

Appointments outside are possible
Tel.: (0631) 8001-1602

Technical Service, Asset Management

Karcherstraße 28
67655 Kaiserslautern
 

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