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        • UTAP Customer Service
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        • Electricity and Water for Construction Sites
        • Directory of Installation Providers
        • Subsidy Programs
        • Informational Plans
        • Energy Certificate
        • Garden Water Meters
      • Services
        • Technical Services for Business Customers
        • Operations management of municipal utility companies
        • Electronic data exchange
        • Occupational safety
      • SWK app
      • Waste and Sewage
      • Electricity mix
    • Bus Service
      • Bus Schedule
        • Bus Service Route Map
        • The Lautrer Night Bus
      • Tickets and Fares for Bus Travel
      • Overview of Services
        • Contact Information
        • Park & Ride Shuttle to the Stadium
        • Lost Property
        • Bus Advertising
    • We Support Kaiserslautern
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        • SWK-wireless
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        • Heat Storage Units
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Fulfilling Your Every Need

The SWK custom installment keeps you flexible, and provides you with the security you need.

The SWK custom installment keeps you flexible, and provides you with the security you need.

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  • SWK Custom Installment

Sometimes life changes. Your third child is born, your grandmother moves in, or you start working from home. All of those things could increase your consumption of electricity, water, or natural gas. Luckily, we offer the SWK custom installment plan to prevent you from experiencing any unwelcome surprises. Simply change your installment and supplementary payments are a thing of the past.

Your Benefits with the SWK Custom Installment

All benefits at a glance

  • Overview of your energy costs
  • Adjust your installments
  • Complete flexibility
  • More security

Installment Change, Made Easy

Simply choose which installment you would like to customize: electricity, gas, water, or heat. Do you want to change your installments for just one of these categories, or for more than one?

In addition, you can select whether you would like to increase your future installment by 10, 20, or 30 percent. You can make these changes online in our customer portal at meineswk.de. Or you can visit one of our customer centers in the city center.

You can change your installment again at any time – either online or in person.

This Is How the SWK Custom Installment Works
1You choose your custom installment
2We change the payment amount
3You stay on the safe side
Customize your installment now!
Go to customer portal

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Your contact

Team SWK Kundenservice
Mo to Fr: 8 am – 5 pm
Phone (0631) 8001-1200
customerservice@swk-kl.de

Electricity

  • Electricity for your Home
  • Electricity for Business Customers
  • Solar Power
  • E-mobility

Natural Gas

  • Natural Gas for your Home
  • Gas for Businesses

We support Kaiserslautern

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Service

  • FAQs
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Call us:

(0631) 8001-1200
Mon to Fri: 8 am – 5 pm

customerservice@swk-kl.de

Emergency number:

Disturbances:
(0631) 8001-2222

Emergency service:
(0800) 8456789 (gebührenfrei)

If you smell gas:

Disturbances:
(0631) 8001-2222

Emergency service:
(0800) 8456789 (gebührenfrei)

Visit us:

SWK Kundenservice-Center
Bismarckstr. 14
67655 Kaiserslautern

Mon to Fri: 8 am – 5 pm

Follow us:
Stadtwerke Kaiserslautern
© 2023 SWK Stadtwerke Kaiserslautern GmbH

For you. With all our energy.

Do you have questions about our products or our services? We are happy to provide you with a detailed consultation and any help you may require. Simply let us know what you need and our experts will take care of you as quickly as possible.

Please use our customer portal for issues such as name changes, meter readings, notifying us of a move, or something similar.

 

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Our locations

SWK Stadtwerke Kaiserslautern Versorgungs-AG

SWK Customer Service Center

Bismarckstraße 14
67655 Kaiserslautern

Business hours
Due to the corona pandemic, only open by phone appointment!

Tel.: (0631) 8001-1200
Fax: (0631) 8001-1000
Email: customerservice@swk-kl.de

SWK Mobilitätszentrale

Fruchthallstraße 14
67655 Kaiserslautern

Business hours
Due to the corona pandemic, this branch will remain closed until further notice!

Tel.: (0631) 8001-3530

SWK Energy Consulting Center

Brandenburger Straße 2
67663 Kaiserslautern

Appointments outside are possible
Tel.: (0631) 8001-1602

Technical Service, Asset Management

Karcherstraße 28
67655 Kaiserslautern
 

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