The SWK „Kundenbeirat“ (customer advisory board)

The Institution „Kundenbeirat” had a long tradition in the Gasanstalt Kaiserslautern AG. After the merger of the Gasanstalt Kaiserslautern AG and the TWK Technische Werke Kaiserslautern Versorgungs-AG into the SWK Stadtwerke Kaiserslautern Versorgungs-AG, a “Kundenbeirat” was appointed for the first time in 2012

The customer advisory board of SWK Versorgungs-AG is supposed to:

  • Strengthen the relationship between SWK and its customers,
  • Foster the exchange of views between SWK and its customers,
  • Deepen the flow of information between SWK and its customers,
  • Further improve the dialogue with customers by proposing optimizations for customer service.

The SWK “Kundenbeirat” meets twice a year and maintains direct information exchange with the management board.
You can contact the customer advisory board by per Email to let them know about suggestions, requests and recommendations.

Members of the SWK customer advisory board:

  • Dr. Gottfried Eisenbeis, Vorsitzender
  • Liesel Durst, stv. Vorsitzende
Dr. Gottfried Eisenbeis, Liesel Durst
  • Uwe Adam
  • Holger Allmang
  • Gerard Denu
  • Gerhard Dohna
  • Hannelore Ehlgen
  • Christoph Heyn
  • Sigrid Irlesberger-Reiling
  • Klaus-Dieter Kraemer
  • Dennis Müller
  • Horst Müller
  • Marcel Müller
  • Karl Pletsch
  • Peter Przesdzink
  • Oliver Rechenbach
  • Jürgen Reincke
  • Wilhelm Welker

Your contact

Ursula Krämer
Tel.: (0631) 8001-3126

Customer advisory board

How to contact us

Our locations

Call us!

  • SWK Customer Service Center
    Mon. - Fri. from 8:00 am until 5:00 pm
    Please call (0631) 8001-1200
  • SWK CityServiceCenter
    Mon. - Wed. from 8:30 am until 4:00 pm
    Thu. from 8:30 am until 6:00 pm
    Fri. from 8:30 am until 4:00 pm
    Please call (0631) 8001-1200
  • Energy Consulting Center
    Appointments outside are possible
    Please call (0631) 8001-1602

Write to us!

Service disruption reports

Notify us of disruptions in your power, gas, water or district heating supply.
Around the clock - throughout the year.

  • Emergency service:
    Disruption: (0631) 8001-4444
    Emergency service: (0800) 8958958 (toll-free)
  • Smell of gas:
    Disruption: (0631) 8001-2222
    Emergency service: (0800) 8456789 (toll-free)