As part of an extensive customer survey, the institute polled a total of 800 selected electricity and natural gas customers. The municipal utility company impressed the panel and was awarded the “Excellent Service Quality” seal. The seal stands for customer focus, fairness and regional commitment. The result confirms that SWK Stadtwerke Kaiserslautern is a reliable partner for the region. The municipal utility company offers high quality and excellent service.
Dr Arvid Blume, Managing Director of SWK Stadtwerke Kaiserslautern, explains: “The survey essentially focused on how our SWK is perceived. We also addressed issues such as fair pricing and reliability. The survey centred on the satisfaction and, ultimately, the loyalty of our customers. The results show us that people trust us and are in the best of hands with us. We are all incredibly proud of this. Surveys and certifications help us to continue building on this trust. By putting ourselves through our paces time and again, we can identify areas for improvement and continue to work on ourselves. We want to be the region’s leading supplier and the energy partner for the Palatinate. We are committed to this every single day.”