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Change personal details

Manage and update your personal details easily via the customer portal

How to update your details

You can view your personal details at any time in the customer portal and update them if necessary.

Stadtwerke Kaiserslautern’s customer portal, providing access to consumption figures, tariffs, personal details and contract information.

Log in to the customer portal.

Open the ‘Personal details’ tile.

Select the area where you wish to make a change.

Select your contract account and click "Next".

Make the required changes.

Please check your details carefully before saving the changes.

Alternatively, you can also update your customer details via our customer service team.

You can make changes in person or in writing, by email, post or fax.

How can we help you?

Contact form

Do you have any questions about our products or services?

We’d be happy to advise you.

Go to the contact form

Book an appointment

Simply book your appointment online at the SWK Customer Service Centre.

Book an appointment now

Opening hours

Here you will find the opening hours of our branches.

We look forward to seeing you.

Our locations

Team SWK Kundenservice

Mon & Tue: 8 am – 5 pm
Wed: 8 am – 1 pm
Thu & Fri: 8 am – 5 pm