Cancel contracts quickly and easily.
If you are moving out or no longer using your supply point, you can deregister it with us.
You can deregister in person or in writing (by email, post or fax), or via the customer portal.
The following information is required to deregister:
Personal details
New postal address for the final invoice
Meter numbers and meter readings as at
Name of the homeowner or landlord
In-person deregistration
If you wish to deregister in person at the Service Centre, please bring a valid identity card with you.
Cancelling via the customer portal
Log in to the customer portal.
Select ‘Moving in, moving house and moving out’.
Click on "Cancel contracts here".
Select the relevant contract account from the customer details.
Enter the relevant details under ‘Type of termination’ and ‘Reason for termination’.
Please specify the date on which you wish to terminate your contract.
Please accept the privacy policy.
Click on "Cancel contract now".
Please note the contractually agreed notice periods. You will find your specific notice period on your latest usage bill.
Alternatively, you can enquire about the notice period by contacting our customer service team.
